PRIVACY POLICY
Effective Date: March 30, 2024
Lux Concierge ("we," "us," or "our") respects the privacy of the information you have entrusted to us. This Privacy Policy ("Policy") applies to both the online and offline collection of personal information by Lux Concierge. This Privacy Policy describes how we collect and manage personal information, which is any information relating to an identified or identifiable natural person. Personal information does not include aggregated or deidentified information. By using our website and services (collectively, the "Services"), you acknowledge you have read and understand the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use our Services.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW
Except where and to the extent prohibited by law, you agree to arbitrate any claims you may have against Lux Concierge on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY.
INFORMATION COLLECTED, HOW WE USE IT, AND WHO WE SHARE IT WITH
Below is information regarding the personal information we collect about consumers during interactions with our services. We retain this information for as long as required to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Identifiers
Information we collect:
- Name, postal address, email address
- IP address
- Identification numbers (e.g., driver's license, state ID)
How we share this information:
- With vehicle manufacturers for processing leases
- With state/federal agencies when required by law
- With service providers for administrative assistance
Financial Information
Information we collect:
- Bank account information
- Credit/debit card numbers
- Vehicle financing or lease terms
- Insurance information
How we share this information:
- With financial institutions for lease processing
- With insurance providers when required
- With service providers for administrative purposes
Vehicle Information
Information we collect:
- Vehicle preferences and history
- Service records
- Lease or purchase information
How we share this information:
- With vehicle manufacturers
- With service providers
- With financial institutions for lease processing
WEBSITE TRACKING TECHNOLOGIES; COOKIES
We use cookies and similar technologies on our website to enhance your experience. These technologies help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
- Provide personalized content
You can control cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our website.
YOUR CALIFORNIA PRIVACY RIGHTS
California residents have specific rights regarding their personal information:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
To exercise these rights, please contact us using the information below.
SECURITY
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Policy at any time. When we make material changes, we will notify you by email or through a notice on our website. Your continued use of our Services after such modifications constitutes your acceptance of the updated Policy.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Lux Concierge
Attention: Privacy Department
Address: 6644 Van Nuys Blvd Unit C
Los Angeles, CA 91405
Phone: (714) 683-4184
Email: info@theluxconcierge.com